Frequently Asked Questions
1. ORDERING
1.1 Do I need to create an account to shop?
No. You can check out as a guest every time. If you create an account, you can check your order status and skip re-entering your details on future orders.
1.2 How do I create an account?
Click “My Account” (or “Login/Register”) and fill in your details.
1.3 How do I place an order?
Choose your item, select the size and color, and add it to your cart. When you are done, go to your cart and check out. Please review all information carefully before confirming your payment.
1.4 How do I pay for my order?
We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as Apple Pay and Google Pay, where available. Payments are processed securely through Stripe.
1.5 Can I change or cancel my order?
All items are custom made to order, and production begins soon after your order is placed. For this reason we are unable to cancel or change orders once they are placed. Please check your size, color, and address before confirming.
1.6 How will I know my order is confirmed?
You will receive a confirmation email right after your payment is approved. If you do not see it, check your spam folder or contact us at artvage@artvage.com.
2. SHIPPING & DELIVERY
2.1 Where do you ship?
We currently ship within the United States only.
2.2 When will my order be processed?
Each item is made to order. Production takes 2-5 business days, excluding weekends and public holidays.
2.3 How long will it take to receive my order?
After production, standard delivery takes 3-7 business days within the US. In total, most orders arrive within 5-12 business days of ordering. These are estimates and may be affected by carrier delays, holidays, or weather.
2.4 How can I track my order?
When your order ships, we will email you a tracking number. Use it to follow your package on the carrier’s website.
2.5 How much does shipping cost?
Shipping is free on all US orders.
2.6 Why did my items arrive in separate packages?
Items in the same order may be produced in different locations, so they may ship separately and arrive on different days. You will receive tracking information for each package.
2.7 Can I change my shipping address after ordering?
Once an order is in production, we cannot change the address. Please make sure your address is correct at checkout.
3. ISSUES WITH YOUR ORDER
3.1 Why is there no return or exchange for size or color?
Because every item is custom printed just for you, we cannot resell it. For that reason we do not accept returns or exchanges for wrong size, color, or change of mind. Please read the product description and size chart before ordering. See our Returns & Exchanges Policy for details.
3.2 I received a damaged, defective, or incorrect item. What should I do?
We are sorry about that. Please email artvage@artvage.com within 30 days of delivery with your order number and a clear photo of the issue. We will send a replacement or issue a refund.
3.3 An item is missing from my order. What should I do?
Check your tracking first, since items may arrive in separate packages. If something is still missing after all packages have been delivered, email us at artvage@artvage.com with your order number.
3.4 I have not received my package. What should I do?
If your package has not arrived within 30 days of shipping, email us at artvage@artvage.com with your order number. We will investigate with the carrier and, if the package is confirmed lost, send a replacement or refund.
3.5 How can I contact you?
Email us at artvage@artvage.com. We reply within 2 business days.